* Customer satisfaction is our Number 1 priority, thats why we offer a 100% MONEY BACK GUARANTEE. * If you are not satisfied for any reason, just re-package your item and ship it back to us with a copy of the shipping receipt and we will refund the purchase price plus shipping. * We ship all packages insured. If your item is damaged during shipping, please let us know and we will work on getting you a replacement or a refund. * If some of the components arrived damaged (ie. glass, chimneys, bulbs), drop us a line and we will ship replacements free of charge.